The Transportation Supervisor monitors TTMI Fixed Route transit services; facilitates the provision of safe, reliable and efficient transit service; and provides supervision to Bus Operators and general communications support to Bus Operators, other Authority staff and external customers.
- Responsible for direct front-line supervision and support of Bus Operators in regards to compliance with applicable policies and regulations, safety, service and scheduling to ensure high quality delivery of transit service to customers.
- Assists Bus Operators and passengers with transit operational questions and problems. Performs necessary checks of the system to ensure safe and efficient operation.
- Directs operators on issues related to routes, fares, transfers, schedules, and other daily operational needs. Such directions are binding on operators and failure to comply results in disciplinary action.
- Responsible for disciplinary actions involving operators, such as verbal and written notifications of policy violations, and participation in hearings when necessary.
- Monitors all radio traffic for revenue and non-revenue personnel, equipment, routes while providing input for service performance improvements; monitoring daily pull-out; provides accurate records of daily performance.
- Responds to radio calls in a professional and helpful manner, ensuring that actions taken are quick and effective in handling the variety of situations that occur on a routine basis, including emergency situations and other spontaneous incidents.
- Provides direct response to emergency situation including the completion of accurate accident/incident, summary reports and other official documentation. Also providing supporting documentation of photographic evidence to the appropriate departments in a timely manner.
- Maintain current and accurate logs of radio communications, including accurate reports with mathematical calculations as required by the National Transit Database (NTD).
- Conducts and documents on-board and shadow ride checks with assigned operators and recommends corrective actions for any identified deficiencies.
- Provide training, instructions, on the spot coaching, and initiates disciplinary action. Participates in the hiring and termination of bargaining employees.
- Implements the training process for Temporary Supervisors and new Transportation Supervisors.
- Responsible for administering the Drug Free Workplace Program in regards to post-accident, reasonable cause, and random drug testing.
- Initiates the emergency notification list, serves as the first point of contact for managing emergencies. Coordinates with local and regional agencies to provide quick response to potential emergency situations. Serves as staff representative to Emergency Operations Center in the event of a major catastrophe.
- Communicates with other departments and service providers to ensure the provision of seamless public transportation services to the community, to include coordination with Maintenance, Customer Service, Paratransit, Rail and other Fixed Route bus service providers.
- Implements short-term spontaneous detours and supports planned detours by researching, writing, and distribution of detours.
- Responsible for cost effectiveness and optimal efficiency in coordinating daily operations.
- Responsible for making on-the-spot analysis and decisions within the realm of authority, company policy, and labor agreement.
- Supervises Special Events, Charters, and other contracted services when required.
- May be required to operate a bus with minimal notice.
- Maintains compliance with the organizations current policies, procedures, rules and requirements. Including notifications required by law and CDL holders.
- Performs other duties as assigned
Education and Experience:
- High School diploma or GED.
- Four (4) years of operational experience directly related to transportation, with at least two (2) of those years in the public transit environment.
- One (1) year lead or supervisory experience.
- Valid Texas Drivers License, Class B CDL with a P endorsement.
Knowledge, Skills and Abilities:
- Thorough knowledge of operational transit methods, practices, and procedures pertaining to the delivery of transit services.
- Thorough knowledge of federal, state, and local traffic rules and regulations, and the service area.
- Working knowledge of applicable transit operation laws, regulations, policies, procedures, and labor-management agreements.
- Skill in performing mathematical calculations
- Skill in typing 20 words per minute
- Skill in operating personal computers and software applications including Outlook, Excel, word processing, PowerPoint and databases.
- Skill in analyzing and researching data.
- Skill in identifying patterns and trends, and drawing conclusions.
- Skill in composing reports and correspondence.
- Skill in establishing and maintaining effective working relationships with others.
- Skill in communicating effectively, both orally and in writing.
- Ability to work varied shifts.
- Ability to make and enforce quick decisions under pressure and in unforeseen circumstances.
- Driving records must not reflect more than 2 moving violation, 2 at fault accidents, or 2 “No Liability
- Insurance violations”, in the past 5 years.
- No conviction or deferred adjudication for a serious traffic violation (i.e. DWI, driving with a suspended license, etc.) in the past seven (7) years; and no more than 2 DWI/DUI convictions in a lifetime.
- Any more than one driving safety course taken for a moving violation that appears on a five (5) year driving record will be treated as a moving violation and will count against your record). Pending actions will be counted against the driving record until proof of resolution is provided. Note: Patterns of moving violations, accidents and/or other infractions may also disqualify an applicant.
Criminal Background Record
- No conviction or deferred adjudication for a felony, or a Class A or B misdemeanor within the last seven (7) years. Convictions or deferred adjudications for Class C misdemeanors will be reviewed on a case by case basis. Convictions or deferred adjudications for a felony or misdemeanor outside the last seven (7) years will be reviewed on a case-by-case basis.
- Pass pre-employment screening (DOT physical) which includes drug and alcohol screen, physical examination and agility test, in order to operate CMTA vehicles.
SAFETY SENSITIVE POSITION
This position is identified as a safety-sensitive position. An employee in this position is required to participate in the testing program for prohibited substances and must pass a Department of Transportation (DOT) medical examination as necessary. Participation in these programs is a condition of employment. A safety-sensitive employee is subject to random testing for prohibited drug use or alcohol use.